Refund and Returns Policy

Last updated: November 14, 2026

All books on oJAYo.com are digital PDF downloads delivered instantly after payment. Because a downloaded file cannot be returned, our refund policy works a little differently from a physical store.

When you can get a refund

• Duplicate purchase: if you accidentally bought the same book twice, we will refund the extra copy.
• Download problem: if your file will not download or open and we cannot fix it within a reasonable time, we will refund you.
• Wrong book: if you bought the wrong title and have not downloaded it, contact us within 14 days and we will refund you or swap it for another book.

When we cannot refund

Once a book has been downloaded, the sale is final, except in the cases above. By completing checkout you ask us to deliver the book immediately and agree that, where the law gives a cancellation right for digital content, you lose that right once the download starts.

How to ask

Email jay@ojayo.com with your order number and the reason. We reply within 3 business days. Approved refunds go back to your original payment method and usually appear within 5 to 10 business days.